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Testimonials

 

"I would like to commend Custom Air Products and all CAPS representatives for the outstanding service that has been given to us since we have partnered with this company in HVAC maintenance and repair.

Each maintenance and repair matter is handled quickly and professionally. It is very assuring for us to have such a dedicated company overseeing such important matters as the heating and cooling of this building, which is used by many people in the community each day."

Cindy Allen
Operations Manager
First United Methodist Church
Pasadena, Texas

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"Custom Air Products & Services has been a loyal company by providing excellent customer service, attentive to the customer needs especially a demanding facility utilizing extreme cold temperatures at all times.

Innovated by utilizing phone modems to assess thermostats throughout the center. Quick responses in returning phone calls including giving assessments of air condition problems.


Christine Martinez
Director of Surgical Services
First Surgical Woodlands
Conroe, Texas

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"The technicians are professional in appearance and conduct. The training of the technicians appears to be a priority of CAPS, since they are able to tackle all of my HVAC and plumbing issues. Communication is very important in our daily operations and you and your technicians put in the extra effort to communicate exactly how the various issues are to be properly resolved."

Michael Gutierrez
Real Estate Manager, Asset Services
CB Richard Ellis
Houston, Texas

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"CAPS is always ready to go the extra distance to assure our satisfaction. I would highly recommend this company to anyone looking for a competent, technically astute, dedicated HVAC dealer to service their account."

Ed Walsh
Parish Administrator
St. Cecilia Church
Houston, Texas

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"Thanks to you and the rest of your crew for all of the hard work getting our new shop not only up and running, but helping us to keep it that way. CAPS is a great business for BlueLine to have aligned with."

Blase Melancon
Purchasing Manager
BlueLine Manufacturing, Inc.
Houston, Texas

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"Since contracting with your company last year for HVAC service, CAPS has consistently maintained a high level of professional and dependable service. With your superior service team, I believe that Suntron has found the proper partner for all our HVAC needs."

Alan Mills
Director of Facilities
Suntron Corporation
Sugar Land, Texas

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"This letter is to thank Custom Air Products for the hard work they gave Magellan for PM’s and new installation. You can count of them to do the job accurately and with the customer service to make sure the job is done right. I would refer CAPS to any company thinking of new installation, troubleshooting and preventative maintenance."

Dan Lawson
Supervisor
Magellan Midstream Partners
Galena Park, Texas

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"I would like to take the opportunity to let you know how impressed we were with CAPS. From the beginning of your association with Kinsmen, there has been an attention to detail that is rarely seen in other companies. The bid document for the maintenance contract listed every unit, the manufacturers, the model numbers, the filter sizes and numbers, and the exact locations.

Several months ago I was driving on the Beltway and a white truck caught my eye. It was clean and it had a great logo and good colors. It was a CAPS truck. Your company pays attention to detail and training, and it shows in every aspect of your work. We are please to be in partnership with you."

Susan Converse
Director of Administration
Kinsmen Lutheran Church
Houston, Texas

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"I entered into a Comprehensive Maintenance Plan, making CAPS my exclusive service provider for all HVAC related repairs. I am confident that by doing this we will improve the bottom line with fewer unforeseen repairs (both minor and catastrophic) , less time spent on in-house repairs, limiting call-backs, increased efficiency in scheduling work in other areas, and (in my opinion most importantly) by having less equipment down time and therefore improving the lives of our residents.

I have been thoroughly impressed with (and on) every level of contact with the CAPS team; from the Service Dept, Sales, Engineering & Design and Project Management to the Business Office. It has been my experience that CAPS is truly a class organization. I plan to do business with CAPS for many years to come and I highly recommend them as your Mechanical Contractor."

Duane Bennett
Maintenance Director
Brazos Presbyterian Homes
Houston, Texas